Audience Services Coordinator
Audience Services Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As the Audience Services Coordinator at DPAC you will be the heart of our volunteer support system playing a crucial role in fostering a positive and empowering environment for our dedicated volunteers. In this role you ll ensure that all program initiatives are executed seamlessly expectations are communicated clearly and regular expressions of appreciation are made. Your efforts will help create an atmosphere where volunteers feel valued equipped and motivated in their service to the community. Be a part of cultivating a supportive and appreciative environment that celebrates the contributions of our amazing volunteers!
What you ll Do:
- Volunteer Management:
- Manage a rolling calendar of training dates shift requirements and appreciation events.
- Build and publish the monthly schedule through an online scheduling tool.
- Track and respond to volunteer requests to trade drop or pick up shifts.
- Generate signin sheets and security lists for all shows.
- Maintain records of volunteers attendance at shows.
- Organize monthly ticket trades.
- Recruitment and Training:
- Participate in recruitment efforts including job fairs Open House events online advertising and other campaigns.
- Update training resources for both inperson and supplementary online training.
- Maintain the volunteer handbook.
- Communication:
- Regularly communicate with volunteers via email and in person.
- Address volunteer questions and concerns proactively and professionally.
- Engage with volunteers during their shifts.
- Appreciation and Events:
- Plan and execute all volunteer appreciation events and initiatives.
- Collaborate with the Community Engagement team on community volunteer programs such as the Performing Arts Ambassadors.
What You ll Bring:
Availability:
o Work preshow event hours and weekly office hours consistently
o Attending training and staff appreciation events
Example schedule:
Broadway: 4 shows OnSite Office hours: 4 days
Onenighter week: 3 shows OnSite Office Hours: 3 days 1 Remote Day
- Strong organizational and communication skills.
- Ability to manage multiple tasks and priorities.
- Experience in volunteer coordination or as a volunteer.
- Proficiency with online scheduling tools and basic office software.
Physical Requirements
- Must be able to see and communicate through speech and listening.
- Position requires walking climbing stairs and occasional sitting.
- May be exposed to adverse weather conditions.
While your job description provides a roadmap for your role it s not set in stone. We value adaptability. So there may be times when we ll ask you to stretch your wings and try something new contributing beyond your regular duties.
Requirements
o Customer Service Approach: Excel at providing excellent customer service, providing a warm and welcoming smile, and while using a how can we assist you today outlook. o Screening Guests: Monitor designated entrances to screen guests to ensure safety and security. o Secondary Guest Screenings: If a guest triggers an alarm or appears suspicious, conduct a secondary screening. Use handheld wands or perform manual pat-downs as needed. Maintain a professional and courteous demeanor throughout the process. o Guidance and Assistance: Provide directional assistance and guidance to guests as needed. o Usher Transition: Transition to an usher role if assigned to seating areas after guests have entered the venue. o Crowd Control: Assist in managing crowd situations when required. o Supervisor Instructions: Follow instructions from supervisors regarding assignments and duties. What you ll bring: o Calm Under Pressure: Demonstrates the ability to remain composed in challenging situations. Adherence to Protocols: Commits to following safety and security protocols and guidelines. Flexible Availability: Available for flexible hours, including evenings, weekends, and holidays. Customer Service Excellence: Skilled in high pressured situations while delivering exceptional customer service. Experience: Possess proven experience in crowd management, access control, deployments, and evictions, with at least one year in event screener or security roles. Physical Requirements: Perform duties outdoors in all weather conditions. Require effective vision and communication skills through speech and listening. Involve continuous walking, occasional sitting, and lifting. Ability to stand, walk, and climb stairs throughout a shift. While your job description provides a roadmap for your role, it s not set in stone. We value adaptability. So, there may be times when we ll ask you to stretch your wings and try something new, contributing beyond your regular duties.
Employment Type
Full Time
