Operation Manager
Operation Manager
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Job Description
Overview
We are seeking a seasoned and dynamic Service/Operations Head with over 5 years of extensive experience in the operation and maintenance of Electronic Security Fire Detection/Suppression and Integrated Building Management Systems (IBMS). The successful candidate will have a proven track record of efficiently managing teams across regions ensuring highquality service delivery and optimizing operational processes.
Key Responsibilities
- Strategic Leadership
- Develop and implement strategic plans for the service and operations department in alignment with overall organizational goals.
- Provide vision and direction to achieve excellence in service delivery.
- Team Management
- Lead mentor and manage teams across regions fostering a culture of collaboration innovation and continuous improvement.
- Ensure effective communication and coordination among team members.
- Service Delivery
- Oversee the operation and maintenance of Electronic Security Fire Detection/Suppression IBMS and allied systems/solutions.
- Ensure service quality responsiveness and timely issue resolution.
- Client Relationship Management
- Build and maintain strong relationships with clients to understand their evolving needs and expectations.
- Address client concerns promptly and ensure high levels of customer satisfaction.
- Regional Operations
- Efficiently manage service and operations activities across multiple regions.
- Implement standardized processes while considering regional variations and requirements.
- Performance Metrics
- Establish and monitor key performance indicators (KPIs) to evaluate team and individual performance.
- Regularly assess and improve operational efficiency based on metrics.
- Resource Planning
- Plan and allocate resources effectively to meet service demands.
- Optimize staffing levels skill sets and equipment to ensure efficient operations.
- Training and Development
- Implement training programs to enhance the technical skills and knowledge of service teams.
- Keep the team updated on industry advancements and best practices.
- Budget Management
- Develop and manage budgets for service and operations.
- Monitor expenses and implement costeffective measures without compromising service quality.
- Continuous Improvement
- Identify opportunities for process improvement and implement best practices.
- Foster a culture of continuous learning and innovation within the service and operations teams.
- Health and Safety Compliance
- Ensure compliance with health and safety regulations.
- Implement and enforce safety protocols to create a secure working environment.
- Emergency Response Planning
- Develop and implement effective emergency response plans to address critical situations promptly.
- Conduct regular drills and assessments to ensure preparedness.
Qualifications
- Education: Bachelors degree in Engineering Operations Management or a related field.
- Experience: Minimum of 5 years in the operation and maintenance of Electronic Security Fire Detection/Suppression and IBMS.
- Skills: Proven experience in managing teams across regions strong leadership communication and interpersonal skills indepth knowledge of industryspecific technologies and best practices.
training and development,fire detection,continuous improvement,ibms,emergency response planning,regional operations management,leadership,resource planning,performance metrics,electronic security,integrated building management systems,strategic planning,team management,client relationship management,management,fire detection/suppression,strategic leadership,service delivery,health and safety compliance,budget management
Employment Type
Full Time
Key Skills
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