Client Service Manager with Dutch
Client Service Manager with Dutch
Posted on :
20-08-2024
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1 Vacancy
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Job Description
In collaboration we areworking with a leading tech company that is looking to recruit a Client Service Manager for their Lisbon office.
The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
- Location: onsite in Lisbon Portugal
- Employment type: Permanent
DUTIES AND RESPONSIBILITIES:
- Conduct Service Management Reviews: In collaboration with key Client stakeholders establish and maintain service management reviews to ensure Clients services and performance are aligned with the Customers business plans
- Coordinate regular contract reviews capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
- Maintain visibility of overall Customer health ensuring regular reviews with key stakeholders to care for any red flag issues benchmarking on future opportunities and overall compliance of the contract.
- Manage Customer enablement duties such as provider portal overview training access requests and ongoing Customer needs
- Manage Service Level assessment reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance delivery and finance for recommendations and service improvement plans when warranted
- Review Key Performance Indicators (KPIs) and provide action plans when necessary.
- In tandem with Operations and Service Delivery and the Customer continue to seek areas for process enhancements streamlining and driving improved performance collectively.
REQUIREMENTS:
- Bachelors / Masters degree or equivalent in a related field
- Excellent knowledge of Dutch and English (C1)
- Previous/Proven experience in Customer Success/Account Management (Ideally Telco/Finance/BPO)
BENEFITS:
- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- Onsite Work Module
- Meal allowance on card/voucher
Employment Type
Full Time
Key Skills
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