Service Champion-MPCG
Service Champion-MPCG
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Job Description
1
Customer Handling
Receiving customer with smile and greet him with Politeness courteousness and professionalism
Verify the service requests made by customers & Capture VOC of the customer and update in the system
Conversational skill for telephonic as well as face to face discussion
Customer communications about repair updates
2
Diagnosis
Analyse and Diagnose the Scooter to identify number and type of repairs applicable
Update the diagnosis report in the WMS (Getafix)
Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed
3
System Handling
Track the Customer complaint in Zendesk and update the system on live basis
Operate Workshop Management System (Getafix) and ensure 100 % adherence
Update operational Status and ETA on timely basis in both CRM and WMS systems
Check for scooter health in Telematics Command centre for deep diagnosis
4
Technical Repairs
Service Champion should be fully equipped with knowledge on OLA Scooter
Could able to repair/replace all the parts of the scooter
Ensure he/she is updated on OLA technical curricular news bulletin on EV
5
Process and Operational
Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
Invoicing and Payment Collections
Ensure bays are free from any foreign materials and fit for serviceability
6
Parts Operation
Auditing the inventory and ensure system and physical inventory is same
Perform GRN and maintain Inventory at Experience Centre
Ensuring Warranty part reverse logistics to the Mother workshop
7
Safety and Compliance
Wear Uniform and Protective Gear while repairing scooter
Use Protective Gear and proper handling of Tool Kits while repairing scooter
Ensure fire fighting equipments are in place to ensure fire handling
Requirements
- Only male candidate.
- Min qualification: 12thdiploma/ graduation/post graduation(NO ITI)
- Min experience: 1 year in an automobile industry in service sector.
Benefits
Only male candidate. Min qualification: 12th+diploma/ graduation/post graduation(NO ITI) Min experience: 1 year in an automobile industry in service sector.
Employment Type
Full Time
