Customer Service Representative

Job Title: Customer Service Order Handling – US Components

Department: Components

Work Location: Components

Reports To: VP & GM of Operations Components

FLSA Status: NonExempt

About CMI: Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001certified legacy is built on delivering topnotch products ontime reliability and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloneys strength.

Job Summary: As a Customer Service Order Handler specializing in US Components Business at Central Moloney (CMI) you will play a crucial role in ensuring seamless order processing and exceptional customer service. This position demands a meticulous attention to detail strong communication skills and a deep understanding of our products and customer needs within the transformer industry.

Responsibilities:

• Order Processing:
  • Receive and review incoming customer orders for USbased transformer components products.
  • Enter orders accurately into the companys ERP system.
  • Ensure orders are processed promptly and meet customer delivery expectations.
• Customer Communication:
  • Serve as the primary point of contact for USbased customers regarding order status product inquiries and delivery schedules.
  • Address customer inquiries and issues promptly and professionally.
  • Communicate effectively with internal departments to ensure timely resolution of customer concerns.
• Documentation and Reporting:
  • Maintain accurate records of customer interactions transactions and order details.
  • Prepare reports on order status inventory levels and customer feedback as required.
• Product Knowledge:
  • Develop a comprehensive understanding of Central Moloneys transformers components products and services.
  • Provide technical and product information to customers as needed.
• Continuous Improvement:
  • Identify opportunities for process improvement within the order handling and customer service functions.
  • Collaborate with team members and management to implement best practices and enhance overall efficiency.

Qualifications:

• High school diploma or equivalent; Associates or Bachelors degree preferred.
• Proven experience in customer service order handling or a related field.
• Demonstrated experience with the coordination of vendors and dropshipments to customers.
• Familiarity with ERP systems and order processing software (experience with SAP is a plus).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Ability to work effectively both independently and as part of a team.
• Knowledge of transformer components products and the electrical industry is advantageous.

Physical & Environmental Requirements:

• Lifting: Able to lift 50 pounds unassisted.
• Environment: Work in a facility with loud noise extreme temperatures and environmental stressors.
• Physical Activities: Sit stand walk bend climb crouch reach and grasp as needed.
• PPE: Wear required PPE including eye and hearing protection gloves and safety toe footwear.
• Dexterity and Vision: Manual dexterity and specific vision abilities (close distance color peripheral depth perception and focus adjustment).
• Stamina: Stand for long shifts.
• Skills: Effective communication basic math skills and teamwork.
• Safety: Adhere to safety protocols and address hazards.

Working Conditions:

• Heated and airconditioned office.

Benefits:

• 401(k) Dental & Health insurance Life insurance PTO Professional development assistance Retirement plan Vision insurance.

Compensation:

• $17 $20 per hour plus annual incentive bonus.