Inbound Outbound Customer Service
Inbound Outbound Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Over 200000 drivers across America have found better roadside assistance service through this platform. In addition millions of drivers have direct access to it through integration in a broad range of mapping and connected car platforms. The core of the service network has been providing roadside assistance services to customers for more than 15 years.
- Manage cases/chats and properly complete alerts within the case; communicate with customers service providers and partners to ensure such parties are kept up to date; and release the case once the customer has been assisted.
- Manage and handle Inbound Calls and Outbound Calls as needed for case creation status updates provider assignment and/or customer support; communicate with customers service providers and partners to ensure such parties are kept up to date.
- Manage VIP cases and contacts; identify and manually assign providers; communicate with VIP customers service providers and partners to ensure such parties are kept up to date; and release the case once the VIP has been assisted.
- Negotiate with service providers; manually assign providers; verify correct equipment to assist; send VCC payments to service providers for assignment and job completion.
Requirements
- Effective probing and investigating skills
- Attention to detail
- Passionate about customer service and providing empathetic responses
- Selfstarter
- Be a Brand Ambassador be a part of our brand.
- Ensuring the security of customers information & their wellbeing
Benefits
- Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience
Employment Type
Full Time
