Inbound Sales Customer Service
Inbound Sales Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Inbound sales customer service and store support
- Assisting customers with product questions
- Placing new orders
- Handling existing orders returns/ replacements
- Provide storespecific support
- Contacting vendors for shipping information
Requirements
- Displays patience empathy a unique ability to manage stress the ability to work under pressure and adapt to adverse situations
- Provides knowledgeable friendly and eloquent customer service
- Experience working with users to identify the best solution
- Ability to use multiple resources to provide an Effortless Customer Experience
Benefits
- Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience
Employment Type
Full Time
