Customer Support Agent with English Nordic market

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Tasks

What will you be doing

• Providing an outstanding customer experience through every customer interaction
• Handling telephone email and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner
• Dealing with queries regarding multiple brands and products (across several industries)
• Constantly improving brand and product knowledge to deliver the highest quality of information to our customers
• Embracing our company values and acting as a brand ambassador

Requirements

What skills & experience youll bring to us

• A fluent level of Nordic language with exceptional grammar and spelling skills
• A high level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Previous experience in a customerfacing role or a call centre environment would be a plus
• Flexibility adaptability and ability to multitask
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problemsolving
• Strong team spirit and a can do attitude

Benefits

What do we offer

• Start date: different start dates
• Contract:Temporary (1month probation period)
• Full or Part time (39 or 20 hours/week)
• Salary: competitive
• Paid bank holidays 1 extra day in lieu
• Hybrid Office work model:
• Training: Fully paid
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to signup for Discounted Private Health Insurance
• Referral Program Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Ready to Make a Difference

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos age marital status or gender.
• Our process: Submit CV then email phone screening and video interview.

Were excited to meet you!

#wecare#wearecurious#weachievetogether