Customer Service Representative German-speaking-Barcelona Spain

Job Title: Customer Service Representative (Germanspeaking)

Location:Hybrid (Project: Bose based in Barcelona)

Contract Type: Indefinite Fulltime

Shift Details: Monday to Friday 9:00 AM 6:00 PM

Salary: 18776 annually 1920 in benefits

Overview:

Join our esteemed project supporting a leading brand in audio equipment. As a Germanspeaking Customer Service Representative youll provide topnotch service and technical support for premium audio products ensuring customer satisfaction and smooth issue resolution.

Main Tasks:

• Handle B2C user requests via phone/email logging details and providing solutions within SLA.
• Resolve technical queries
• Keep uptodate with userspecific applications and tech knowledge.
• Ensure service requests are satisfactorily concluded and monitor open queries.
• Escalate service issues as needed and maintain SLA standards.
• Keep customers informed about the status and progress of their issues.
• Achieve excellent customer satisfaction levels.

Requirements:

• Nearnative level English both spoken and written plus nativelevel German.
• Superior customer care skills.
• Strong IT knowledge in Signal Path Connectivity Wireless Networking and Audiovisual products.
• Experience with Windows and Mac environments.
• Minimum of 1year experience in customer service preferably technical support.
• Serviceoriented with a responsible independent work habit.
• Able to implement and manage process changes.
• Strong communication teamwork flexibility and stress handling skills.
• Compliance with company security rules.

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