Student Outreach Specialist
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Job Description
We are looking for a high energy enthusiastic and peopledriven Student Outreach Specialist for our B2C student support team.
As an Outreach Specialist your primary responsibilities are to ensure that students upon completing their payment possess a clear understanding of their next steps and to assist those encountering difficulties via digital channels (SMS email phone) as well as to contact students who stopped their participation later in the program.
Main metrics and responsibilities for Outreach Services:
- Start rate of our students;
- Discord join rate;
- Successful calls.
What you will do:
- Contact and Support: Reach out to students after purchase and during their studies to address any issues that arise.
- Onboarding Assistance: Ensure that all students smoothly progress through the onboarding process.
- Issue Resolution: Identify and resolve any obstacles that may hinder a student s ability to join the program or access the learning platform.
- Student Engagement: Engage with students through calls SMS and emails. Assist in solving issues such as difficulty joining Discord accessing the platform reluctance to start learning or navigating the resources.
- Collaboration: Maintain close communication with the product team and technical support to discuss ongoing processes and enhance the overall student experience.
- CrossFunctional Communication: Coordinate with the payments team on issues related to payments refunds enrollment terms or postponing the start date with student success managers on matters such as student motivation study schedules and feedback with tech support team on technical issues.
- Documentation: Accurately document all student interactions and updates in HubSpot.
What we can offer you:
- $1000 fixed $130 KPI on a monthly basis;
- Fulltime remote collaboration. Mon Fri 12 pm 8 pm Eastern Standard Time;
- A comfortable digital office. We use modern digital tools Jira Notion Zoom HubSpot HiBob to make collaborating together seamless;
- A diverse and closeknit global team spread across the US Israel LatAm and more.
*At this time we are unable to offer H1B L1A/B sponsorship opportunities.
**This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
***TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national origin age religion disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.
Requirements :
- 12 years of previous experience in customer success support or a clientfacing field is mandatory;
- Excellent communication skills both written and verbal. English level C1;
- Ability to troubleshoot and address challenges faced by students effectively;
- Collaborative mindset and the ability to work closely with wider teams;
- Familiarity with HubSpot and Discord is advantageous.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
