Customer Service Specialist
Customer Service Specialist
Posted on :
15-09-2024
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Job Description
Job Overview:
Attention of bank customers through calls emails WhatsApp and chat channels providing a high level of service and informing about innovative digital banking products in the German market.
Responsibilities:
- Customer service related to banking issues account opening access password locks transfers etc.
- Back office management such as answering emails WhatsApp etc.
- Offer of banking products.
- Comply with the requirements of transparency service information (purpose characteristics and risks of the different investment products) and client protection reflected in the regulations both internal and external that apply to this type of product.
- Report and follow up on anomalies that arise in the application.
- Comply with the quality standards and sales objectives defined by the entity.
Requirements:
- German (Native or C2).
- English (C1).
- Valuable studies in Business Administration Mathematics or Law.
- MS Office (Excel Word PowerPoint Access).
- Excellent communication skills oral and written.
- Proactive attitude.
- Flexibility and adaptability to changing environments and new technologies.
- Experience in banking (Prefered but not mandatory).
Benefits
- 385 hours/week Monday to Sunday (2 days off per week). Hours from 2:00 p.m. to 10:00 p.m.
- Salary: 20.730 gross/year.
- Annual vacations: 32 calendar days.
- Opportunity to work with the largest service provider in the world.
- Indefinite contract.
- Referral Program: Bring a friend and receive a bonus (up to 2.000 euro).
If youd like to learn more about this opportunity and the company please apply and a recruiter will reach out via email or LinkedIn.
Remote Work :
No
Employment Type
Full Time
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