Italian Customer Service Representative Wanted In Barcelona
Italian Customer Service Representative Wanted In Barcelona
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Job Description
Are you fluent in Italian and passionate about delivering excellent customer service As a Customer Service Representative youll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment specializing in music and audiovisual technology.
Key Responsibilities:
Respond to customer inquiries via phone email chat and automated alerts providing efficient solutions
Maintain accurate records of all interactions in the call management system ensuring adherence to service level agreements (SLAs)
Keep uptodate with our services and products to better assist customers
Escalate any service issues to senior team members as necessary
Collaborate on team projects and cover for colleagues when needed
Participate in regular meetings and contribute to a positive team environment
Fulfill administrative duties including tracking holiday and sickness records
What Were Looking For:
Language Proficiency: C2 or fluent in Italian with a solid command of English (minimum B2 level)
Experience: At least 1 year of customer service experience ideally in a technical support role
Technical Knowledge: Advanced understanding of signal path connectivity wireless networking and audiovisual products
Customer Focus: Excellent listening and customer care skills with the ability to manage inquiries effectively
ProblemSolving Skills: Capable of taking ownership of issues and driving them to resolution
Whats in It for You
Competitive Salary Package based on experience and performance
Working Hours: Monday to Friday 09:00 AM 06:00 PM
Annual Leave: 23 days of paid vacation
Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere
Career Growth: Access to guidance and resources to help you reach your full potential
If youre ready to join a vibrant team in the beautiful city of Barcelona apply now and take the next step in your career!
Remote Work :
No
Employment Type
Full Time
