Telecaller

Overview:

Key Responsibilities:

• Make outbound calls to potential and existing customers.
• Handle customer inquiries in a professional manner.
• Provide information about products or services to potential customers.
• Maintain customer databases.
• Follow up on customer inquiries not immediately resolved.
• Meet daily and monthly call targets.
• Document all call information.
• Conduct customer surveys over the phone.
• Resolve customer complaints and escalate issues when necessary.
• Keep records of customer interactions and transactions.
• Upsell products and services.
• Handle paymentrelated inquiries and provide assistance with payment processing.
• Ensure customer satisfaction and provide professional customer support.
• Collaborate with the sales team to identify potential leads.
• Adhere to communication scripts and procedures.

Required Qualifications:

• High school diploma or equivalent.
• Prior experience in customer service or telemarketing.
• Excellent communication and interpersonal skills.
• Ability to handle rejection and remain resilient.
• Proficiency in relevant computer applications.
• Ability to effectively multitask.
• Strong problemsolving abilities.
• Attention to detail and accuracy.
• Ability to work in a fastpaced environment.
• Good listening skills and a proactive approach to customer needs.
• Ability to work well in a team environment.
• Knowledge of sales principles and methods is a plus.
• Proven track record of meeting and exceeding targets.
• Flexibility to work in shifts.
• Customer service orientation and the ability to adapt/respond to different types of characters.

interpersonal skills,telemarketing,computer applications,communication,sales principles,problem-solving,multitasking,customer service,shift flexibility,target achievement