Senior Telecaller

Requirements

• Communicate with Inbound Leads: Engage with potential clients from India and abroad providing comprehensive information about our services and packages.
  
• Contact Existing and Potential Clients: Initiate contact with leads to discuss their requirements and how our services can meet their needs.
  
• Answer Queries: Address client questions and concerns regarding our products and services.
  
• Understand Customer Requirements: Use probing techniques to fully understand client needs and close deals effectively.
  
• Maintain Customer Database: Keep the customer database updated and accurately maintained.
  
• FollowUp Leads: Take responsibility for lead followup and ensure better conversion rates.
  
• Record Keeping: Maintain records of all sales calls and useful information for future reference.
  

Qualifications & Skills

• Experience: Proven experience as a telecaller or in a similar role with a track record of meeting sales targets.
  
• TechSavvy: Proficient with CRM systems IVR and WhatsApp API systems.
  
• Communication: Excellent verbal communication skills in English.
  
• Negotiation: Strong negotiation skills with the ability to resolve issues efficiently.
  
• Availability: Must be available during office hours.
  
• Digital Marketing Knowledge: Basic understanding of digital marketing concepts.
  

Benefits

• Cell phone reimbursement
  
• Health insurance
  
• Leave encashment
  
• Paid sick time
  
• Paid time off
  
• Commission pay
  
• Overtime pay
  
• Performance bonus
  
• Yearly bonus