Customer Support Agent for the Italian Market

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

Netatmo develops groundbreaking intuitive and beautifully designed connected consumer electronics. Truly smart our innovative products provide a seamless experience that helps users create a safe healthy comfortable and ecofriendly. As a Technical Support Agent you will handle tech queries over email and chat and strive for firstcontact resolution.

Tasks

What you will be doing

• Understand and respond to clients requests (by email and chat)
• Analyse the clients situation to reply to them quickly and efficiently
• Identify technical incidents apprehend them and provide an appropriate solution
• Offer adequate solutions with a positive approach
• Organise product returns and follow up on exchanges and repairs

Requirements

Requirements

What skills & experience you will bring to us

• A fluent level of Italian (spoken and written)
• A high level of English
• You are very well organised and have excellent interpersonal skills
• You can put yourself in our customers shoes analyse their problems and offer them individual solutions
• Within our dynamic motivated and multicultural team you will reply to the demands of our customers for all the products in the Netatmo range
• You know how to work within a team you are easy going
• You adjust quickly to new environments and you can follow procedures and deal with deadlines

Benefits

Benefits

What do we offer

• Start date: End of August / Early September
• Contract: Temporary (9month contract with 1month probation period)
• Full Time: (39 hours/week)
• Working days/Hours: Monday to Friday from 9:00am to 6:00pm
• Salary: 19500.00 gross per year
• Bonus: Performance Related Bonus up to 150 gross per month
• Holidays: 24 calendar days
• Paid bank holidays 1 extra day in lieu
• Hybrid: 3 to 4 days at the office
• Training: 4 weeks of fulltime training based at the office
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to signup for Discounted Private Health Insurance

Ready to Make a Difference

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos age marital status or gender.
• Our process: Submit CV then email phone screening and video interview.

Were excited to meet you!

#wecare#wearecurious#weachievetogether