Customer Contact Advisor

As a Customer Contact Advisor, you will deliver a consistently high quality, effective and empathetic service to all residents and other customers whenever they contact Phoenix to provide a responsive service to customers contacting us by telephone, in person or digitally, consistently striving to resolve customer enquiries at the first point of contact where possible.

The successful applicant will use their knowledge and skills and to give accurate, relevant information in response to general enquiries and repair queries/appointments, ensuring accuracy when recording conversations and interactions with residents.