Entry-Level Customer Support Specialist
Posted on :
03-10-2024
Employer Active
1 Vacancy
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Job Description
- Manage multiple orders and research lists for specific customers
- Research and yze data to identify trends/issues regarding specific customers.
- Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations.
- Customer Care responsibilities ist with the processing of returns and all credits/debit memo generating, price discrepancies, freight credits, over shipments and short shipments, etc. Will work closely with the CSR & Sales Channels at a Global level to provide this support.
- Processes material returned from customers.
- Handles discrepancies/Requests sent by customers directly which is managed out of Sales Force Service Cloud or Phone Queue.
Employment Type
Full Time
Department / Functional Area
Key Skills
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