Customer Service Advisor
Posted on :
05-06-2024
Employer Active
1 Vacancy
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Job Description
- Provide exceptional customer service by managing phone calls and email correspondence with a focus on resolving issues related to W2, benefits, payroll, wellness, and employee termination processes.
- Maintain an average of 10 calls per day, with the possibility of higher volumes depending on the complexity of the cases.
- Efficiently manage and resolve cases using the ServiceNow platform, ensuring timely escalation to payroll and benefits departments when necessary.
- Dedicate specific days, primarily Tuesdays and Fridays, to address and resolve payroll-related inquiries and concerns.
- Adapt to varying daily tasks, with some days requiring less phone interaction and more focus on case work and issue resolution.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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