drjobs Customer Service Advisor العربية

Customer Service Advisor

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1 Vacancy
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Jobs by Experience drjobs

1 - 2 years

Job Location drjobs

Doha - Qatar

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

  • Provide exceptional customer service by managing phone calls and email correspondence with a focus on resolving issues related to W2, benefits, payroll, wellness, and employee termination processes.
  • Maintain an average of 10 calls per day, with the possibility of higher volumes depending on the complexity of the cases.
  • Efficiently manage and resolve cases using the ServiceNow platform, ensuring timely escalation to payroll and benefits departments when necessary.
  • Dedicate specific days, primarily Tuesdays and Fridays, to address and resolve payroll-related inquiries and concerns.
  • Adapt to varying daily tasks, with some days requiring less phone interaction and more focus on case work and issue resolution.

Employment Type

Full Time

Company Industry

Accounting

Department / Functional Area

Top Management / Senior Management

About Company

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