Case Manager

Meet Our Client: A Legacy of Excellence in Insurance

Your Insurance Attorney PLLC is a legal practice specializing in property damage claims personal injury health insurance disputes and nursing home negligence claims and immigration. Our client is a premier insurance plaintiff firm with over 45 attorneys working in strategically located offices across the U.S. They have recovered over $for their clients and handled over 75000 cases. Specializing in property damage personal injury nursing home negligence and medical insurance claims Your Insurance Attorney offers powerful representation from start to finish. They provide a diverse and inclusive work environment encouraging applicants from all backgrounds to join their team.

As a Client Services Manager you will welcome calls from clients and provide ongoing support by frequently following up on their medical treatment. You will request medical records and bills from the healthcare providers who have treated the client and ensure that PIP logs (Personal Injury Protection) are obtained as needed. Your role will be crucial in maintaining clear communication and ensuring that all necessary documentation is gathered efficiently to support the clients needs.

• Welcome calls from clients.
  
• Follow up on medical treatment frequently.
  
• Request medical records and bills from the healthcare providers who have treated the client.
  
• Request PIP logs (Personal Injury Protection).
  
• Record information in our CMS.
  
• Review medical records and the case as a whole to determine if it is ready for demand.
  
• Prepare the file for the demand stage.
  
• Take initiative to oversee cases and assist with next steps; remain proactive.
  
• Follow processes with attention to detail.
  

Requirements

Your Expertise Meets Our Need: Essential Skills for Success

• 23 years of experience in case management.
  
• Education and/or work experience equivalent to a bachelor s degree preferred.
  
• Proficiency with calendar programs Microsoft Office and CRM software.
  
• General knowledge of the legal industry preferred.
  
• Fluency in English and Spanish required.
  
• Initiative to oversee cases and assist with next steps; proactive approach.
  

Education:

• Education and/or work experience equivalent to a bachelor s degree preferred.
  
• Tech Stack: Outlook
  

Plus:

• Experience in injury or related legal fields (a significant plus) including civil law: personal injury property damage immigration nursing home negligence health insurance.
  
• Medical experience (a significant plus).
  
• CRM experience (a significant plus).
  

Additional Information:

• Excellent communication interpersonal and writing skills.
  
• Highly organized diligent and able to work independently.
  
• Confident articulate and diplomatic with the ability to speak honestly with clients using emotional intelligence.
  
• Selfmotivated and selfdirected to achieve personal and office goals.
  
• Demonstrates empathy.
  

Benefits

Perks That Protect You: Exceptional Benefits for a Balanced Life

• 5 Days work week
  
• WorkItems (laptop mouse and headset)
  
• Indefinite term type contract
  
• Medical Insurance
  
• 5 extra days of vacation leave (20 in total) that could be monetized
  
• Direct exposure to our clients
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Prime Office Locations Bogot and Medellin
  
• Up skilling: Emapta Academy
  

Discover Emapta where your career meets Colombian vibrancy!

Emapta is not just a global outsourcing powerhouse; its a hub of opportunity infused with the lively spirit of Colombia. Joining us means becoming part of a community that values the unique cultural mosaic of our country. With a proven track record and an array of international clients Emapta provides a robust platform for your professional journey without the need for you to hop into a plane and work abroad.

At Emapta we go beyond being a workplace; were a community that treasures the harmony between professional and personal life. Emapta is a cultural melting pot that fosters innovation collaboration and continuous learning. Immerse yourself in our dynamic culture and contribute to an organization that puts employee wellbeing at the forefront.

We look forward to welcoming you to the Emapta family in Colombia.

#EmaptaExperience