Administrative istant

Make a Difference Every Day: Join a Team That Truly Cares!

Step into a role where your organizational skills can shine while making a meaningful impact in peoples lives. As an Administrative Assistant with Coomber Care Company Ltd. trading as Home Instead you ll enjoy an enviable worklife balance ensuring your professional growth doesn t come at the cost of your personal dreams. Imagine being part of a supportive environment that prioritizes your wellbeing while you help others live fulfilling lives. This role offers you the opportunity to build a bright future both personally and professionally without compromising on your values or time.

In this role you ll be at the heart of our operations ensuring smooth office administration while supporting our dedicated care team. You ll handle everything from managing communications to coordinating projects playing a crucial role in our mission to enhance the lives of the elderly in our community.

Your Path to a Rewarding Career: The Essentials

Your Daily Impact: What You ll Do

• Oversee all aspects of office administration while being responsive to the businesss evolving needs.
  
• Answer phone calls in a polite professional manner; resolve caller inquiries and relay clear messages as needed.
  
• Manage and respond to email correspondence promptly.
  
• Maintain effective systems to ensure all filing and databases are kept up to date.
  
• Support the service delivery process including ensuring compliance and updating systems.
  
• Maintain the Excel database of Referrers (RPNs) and manage monthly email communications.
  
• Monitor ACP alerts follow up with care professionals until successful logins and keep the client updated; escalate missed calls to the Office or Duty Manager when necessary.
  
• Conduct spot checks on a range of service delivery processes to ensure quality.
  
• Coordinate administrative tasks related to client and care professionals quality assurance programs.
  
• Organize holidays for the office team.
  
• Coordinate the oncall Rota effectively.
  
• Manage Care Professionals retention activities including newsletters and Care Professional of the Month programs.
  
• Support various projects and IT initiatives as needed.
  
• Control and maintain the office technology register ensuring it meets office needs.
  
• Make calls on behalf of the office team to clients.
  
• Assist in preparing PowerPoint presentations and other materials when required.
  
• Perform any other duties necessary for the successful operation of the business.
  
• Ensure compliance with Home Instead s Equality Diversity and Equal Opportunities Policy in all aspects of employment and service delivery.
  

Requirements

What You ll Bring: Skills and Qualifications

• Proficient in Microsoft 365 programs with the ability to learn new software and systems quickly.
  
• Proven experience in office administration within a busy office environment.
  
• Strong organizational skills with the ability to multitask effectively.
  
• Selfmotivated with the flexibility to adapt to changing needs.
  
• Excellent written and verbal communication skills.
  
• Keen eye for detail with the ability to work accurately under pressure.
  
• Strong team player with the confidence to work independently.
  
• Proficiency in English (Plus Skill).
  
• Healthcarerelated skills (advantageous but not required).
  

Benefits