Elderly Support Specialist

Empowering Connections Enriching Lives: Meet Our Client Telion Health

At Telion Health the mission is to enhance the quality of life for seniors by fostering meaningful social connections. The company achieves this by connecting seniors via video chat or phone with carefully selected agents based in Bogota Colombia. These chat sessions are designed to allow seniors to assist their new friends in practicing English through simple conversations. By engaging in these sessions seniors are given a teaching role that instills a renewed sense of purpose. Meanwhile genuine relationships develop in the background fulfilling the fundamental human need for connection.

Your Mission: Mastering Client Success and Project Excellence

Client Support:

• Provide compassionate and empathetic phonebased support to elderly clients addressing their conversational emotional and psychological needs.
  
• Actively listen to clients life stories interests daily musings and any thoughts they wish to share.
  
• Engage in twoway conversations where both you and the clients share stories knowledge advice and life experiences creating a mutually enriching relationship.
  

Communication:

• Maintain clear respectful and effective communication with elderly clients adapting to their pace and needs.
  
• Document and report significant changes in clients conditions or needs to the appropriate healthcare professionals.
  
• Provide feedback to management to help build the client interaction playbook and scripts by identifying key conversational issues topics and themes.
  

Problem Solving:

• Integrate exploratory questions and topics creatively into elderly support sessions.
  
• Offer innovative solutions to improve client interactions.
  

Coordination:

• Collaborate closely with the team to ensure clients receive connection when needed.
  
• Coordinate with other support staff to manage medication schedules appointment reminders and followup calls.
  

Education and Guidance:

• Guide clients on the use of assistive devices or home safety measures.
  
• Encourage clients to share their own experiences and wisdom fostering a richer more reciprocal relationship.
  

Documentation:

• Keep accurate and detailed records of all interactions with clients ensuring confidentiality and compliance with legal and ethical standards.
  
• Report concerns about clients wellbeing to the healthcare team promptly.
  

Requirements

The Right Mix: Skills for a Stellar Account Manager

Experience:

• Previous experience in customer service healthcare or elderly care roles is preferred.
  
• Experience working with elderly individuals is highly desirable.
  

Skills:

• Demonstrate strong empathy compassion and patience when interacting with elderly clients.
  
• Possess excellent communication skills with the ability to explain complex information in simple terms.
  
• Ability to foster meaningful reciprocal relationships with clients valuing their input and life experiences.
  
• Exhibit problemsolving abilities and emotional resilience to handle challenging situations.
  
• Have basic knowledge of medical terminology or elderly care practices (a plus).
  
• Proficiency in using phone systems and computer software for documentation and communication.
  

Education:

• A high school diploma or equivalent is required.
  
• Additional certification or training in elderly care healthcare support or related fields is advantageous.
  

Benefits

Perks That Propel: Elevate Your Career with Us

• A 5day workweek ensuring worklife balance.
  
• Prepaid medicine for your peace of mind.
  
• Workitems provided including a laptop mouse and headset.
  
• Indefinite term contract for job security.
  
• 5 extra days of vacation leave totaling 20 days that can be monetized.
  
• Direct exposure to clients offering valuable professional experience.
  
• Exciting career growth opportunities.
  
• A diverse and supportive work environment.
  
• Prime office locations in Bogota and Medellin.
  
• Access to upskilling opportunities through Emapta Academy.
  

Who are we

Welcome to Emapta Colombia!

At Emapta youre not just joining an industryleading outsourcing provider; youre becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities all at your fingertips. Emapta isnt just a company; its a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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