AREA MANAGER

• Operate and manage multiple store operations for the region
  
• Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
  
• Drive sales performance of each store under his/her sales area
  
• Prepare duty roster reports at the end of the shift/week including staff control food beverage cash control and sales.
  
• Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
  
• Manage documents filing communicate information from HQ/Marketing to store team.
  
• Constantly review evaluate operations/procedures and suggest improvements to the management.
  
• Ensure consistent execution of store SOPs to maintain a clean organised and presentable store.
  
• Ensure that inhouse control systems/audit requirements are always adhered to
  
• Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
  
• Support the recruitment and selection of employees to the agreed staffing levels by using a costeffective recruitment methods.
  
• Provide guidance and direction to staffs including setting performance standards and monitoring their performance.
  
• Handle disciplinary issues conducting annual review and confirmation of staff.
  

• Manage supply chain (basic supply planning procurement & logistics) and collaborate with international team to ensure endtoend seamless operations
  
• Forecast food and beverage consumptions based on historical data and trends to avoid wastages and efficient stock ordering.
  

• Lead projects necessary in order to meet the company s goals.
  
• Perform all ad hoc tasks as and when required by the Management.
  
• Make appropriate decisions in a fastpaced environment and update management team accordingly.
  

Requirements

• 35 years of experience running Operations team in QSR / F&B industry
  
• Selfdriven accountable and passion for results
  
• Resourceful energetic and eager to drive impact
  
• Adaptive innovative and agile
  
• Growth mindset with shared vision to grow the company
  
• Strong business acumen with adept problem solving skills
  
• Inclusive team player in an empowered startup environment
  
• Strong communication skills in BM and English
  
• Proficient in Microsoft office (powerpoint excel outlook)
  
• Travel within Malaysia especially Klang Valley
  
• Valid typhoid vaccination and food handler certificate. (halal certificate is a plus)
  
• Possess own vehicle
  
• Willing to work extra hours weekend and during Public Holidays
  
• Ability to travel domestically/internationally for training/new store opening