Account Manager - Malaysia

As an Account Manager at Link4 you will be responsible for managing and nurturing client relationships ensuring customer satisfaction and driving account growth. You will act as the main point of contact for our clients understanding their needs and providing solutions that enhance their business operations through our eInvoicing solutions.

In this role you will:

• Manage and grow relationships with existing clients
  

• Act as the main point of contact for client inquiries and issues
  

• Conduct regular checkins and business reviews with clients
  

• Identify opportunities for account growth and work with Sales to achieve targets
  

• Ensure clients are satisfied with our solutions and services
  

• Provide training and onboarding for new clients
  

• Collaborate with internal teams to address client needs and feedback
  

• Develop and implement strategies to improve client retention
  

Requirements

What are the role requirements

• Strong communication and interpersonal skills
  

• Ability to understand and communicate technical and business solutions
  

• Excellent organizational and timemanagement skills
  

• Ability to manage multiple accounts and projects simultaneously
  

• Experience in a clientfacing role preferably in a SaaS or technology environment
  

• 2 years of experience in account management or a related field
  

Benefits