Quality Assurance Specialist - Alabang

TASQ Staffing Solutions is currently looking for quality specialists (BPO) for a retail account based in Alabang. Here are the qualifications for the position:

Requirements:

• College degree
• 2 to 3 years of experience in the BPO industry specifically in QA or quality roles
• Previous QA experience
• Previous experience with retail accounts or campaigns is advantageous

Salary and benefits details will be discussed during the recruitment process.

Qualified applicants can expect to be interviewed within 2472 business hours (excluding weekends and holidays). Interviews can be conducted through Zoom WhatsApp Viber Skype or Teams upon the applicants request. In case of a missed call a followup email and a text message will be sent.

Job Description: QA Specialist (BPO Retail Account)

As a QA Specialist you will have a crucial role in ensuring the quality and accuracy of customer interactions within the retail account. Your responsibilities will include:

• Conducting quality assurance evaluations and assessments of customer interactions (calls chats emails etc.)
• Analyzing and assessing agent performance based on predefined quality metrics
• Providing feedback and coaching to agents to improve their performance and adherence to quality standards
• Identifying trends patterns and areas for improvement in customer interactions and processes
• Collaborating with team leaders and managers to develop and implement quality improvement initiatives
• Participating in calibration sessions to ensure consistency in quality evaluations
• Reporting and documenting findings trends and recommendations for management review
• Staying updated on policies procedures and best practices in quality assurance
• Contributing to a positive and collaborative team environment

Job Type: Fulltime

Schedule:

• 8hour shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 100% (Required)

Qualified applicants can expect a phone interview within 2472 business hours or even sooner. For those with signal issues interviews can be conducted through online calling platforms.

Remote Work :

No