Tele Collection Specialists - September 2
Tele Collection Specialists - September 2
Posted on :
21-08-2024
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Job Description
Join us as our next Tele Collections Specialist and help shape the future of fintech!
Location
- Onsite Kalaw Manila City
The Role
- Customer Engagement: Initiate outbound calls to customers who have outstanding debts establishing rapport and maintaining a professional and empathetic demeanor throughout the conversation.
- Negotiation: Negotiate repayment terms settlements or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
- Documentation: Maintain accurate and thorough records of all customer interactions payment agreements and any relevant information in our systems.
- Compliance: Ensure all collection activities comply with relevant laws regulations and industry best practices including the Fair Debt Collection Practices Act (FDCPA).
- Customer Education: Educate customers about their outstanding balances payment options and financial responsibilities in a clear and respectful manner.
- Problem Solving: Analyze each customers financial situation and recommend suitable solutions that align with their ability to pay and the companys goals.
- Reporting: Generate and submit regular reports on collection activities account statuses and trends to management.
- Adaptability: Stay uptodate with industry trends and adapt to new collection techniques and strategies to maximize recovery rates.
The Ideal Candidate
- Previous Collections Experience: Minimum of 1 year of experience in collections or a related role preferably in a financial services environment.
- Excellent Communication: Strong verbal and written communication skills with the ability to engage and negotiate effectively over the phone.
- Empathy: Demonstrated ability to empathize with customers financial situations while maintaining professionalism.
- Problem Solving: Effective problemsolving skills and the ability to think critically to find solutions.
- Compliance Knowledge: Familiarity with debt collection regulations and compliance standards including FDCPA.
- Computer Proficiency: Comfortable using collection software CRM systems and Microsoft Office Suite.
- Ethical Conduct: Maintain a high level of integrity and ethical conduct in all collection activities.
Remote Work :
No
Employment Type
Full Time
Key Skills
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