Principal Major Incident Manager

Key Responsibilities

• The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders and end users updated.
• Build and evolve the practice of Incident Management across OCI, developing processes and systems to leverage the related metrics to identify and drive process and procedural improvements globally.
• Responsible to escalate to service teams, senior management and exec leaders to ensure appropriate awareness, engagement and focus
• Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)