Exams IT Service Delivery Officer

Provides technical assistance leading up to and during CB / PB test delivery.

▪ Provides technical support in venue sourcing, implementation of CBT products and digital systems, conduct troubleshooting of devices used in all Exams delivery

▪ Log and report technical incidents of exams products, make improvement plan and take actions to mitigate technical incidents in exams delivery.

▪ Support venue staff technicians in exams and products technical knowledge delivery, and support operation team (and IT Service Vendors where appropriate) in recruiting venue staff technicians

▪ Support operations by continually providing feedback to Regional and Cluster IT Service Delivery colleagues suggesting improvements to delivery processes and training materials

▪ Liaise with software / application suppliers to submit technical issues and advise proper solutions to operation team, provide support to venue staff technicians and IT service vendors in raising technical issues to suppliers

▪ Lifecycle management of devices used in Exams delivery, and ensure technical compliance of equipment and connectivity at test venues

▪ Occasional work travel according to business needs

Vendor Support and Monitoring

▪ Provides CBT technical training and CBT products updates to local IT service vendors, needs to travel to remote city occasionally according to business needs.