BPO Operations Manager - Onsite - Eastwood - 90K

Job Summary:

We are seeking an experienced and strategic BPO Operations Manager to join our team responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence managing client relationships and leading highperforming teams.

Responsibilities:

• Manage daily operations to ensure efficiency productivity and quality across various departments.
• Develop and implement operational policies and procedures to align with corporate goals and client success.
• Conduct detailed analyses of existing operations and processes identifying areas for improvement and devising new approaches to enhance efficiencies
• Collaborate with management on budgeting planning and reporting including creating financial forecasts for key operational initiatives
• Communicate regularly with operating teams and management to present ideas new processes and findings based on analytics
• Manage staffing levels supply requirements and equipment needs while also directing training and mentoring operations department team members
• Develop relationships across the organization establish alliances with partners and leverage analytical technology and tools effectively
• Ensure client satisfaction by managing client relationships resolving issues and identifying opportunities for growth

Requirements:

• 5 years of operations management or related quantitativebased business experience
• Expertise in creating reports and presentations to influence business decisions
• Proficiency in spreadsheets financial tools financial modeling and budgeting
• Strong quantitative and analytical abilities
• Excellent communication presentation planning organizational and project management skills
• Attention to detail and ability to work in a fastpaced environment
• Bachelors degree in operations management or related field

Remote Work :

No