Operations Associate

About the Hiring Company:

A pioneering company specializing in cuttingedge neurotech designed to enhance and elevate quality of life. A category leader featured in mainstream press like the BBC and Scientific American and comprised of an allstar team. Do you want to be part of a fastgrowing company helping improve the quality of life of millions of people and developing treatments for the worlds most debilitating conditions.

Role Overview: We are seeking a detailoriented and proactive Operations Associate to join our dynamic team. This role requires strong organizational skills a customercentric approach and the ability to handle multiple tasks efficiently.

Key Responsibilities:

• Operational Support: Assist in the daytoday operations including inventory management order processing and logistics coordination.
• Customer Interaction: Serve as a primary point of contact for customers addressing inquiries resolving issues and ensuring a high level of customer satisfaction.
• Process Improvement: Identify areas for operational improvement and contribute to the development and implementation of efficient processes and procedures.
• Data Management: Maintain accurate records of inventory orders and customer interactions ensuring data integrity and accessibility.
• Collaboration: Work closely with crossfunctional teams including sales marketing and product development to support overall business objectives.
• Training and Support: Provide training and support to customers and internal teams on the use and functionality of neuromodulation wearable devices.
• Compliance: Ensure all operations comply with relevant regulations and quality standards.

Qualifications:

• Education: Bachelors degree in Business Administration Operations Management or a related field.
• Experience: Minimum of 2 years of experience in an operational role preferably within the medical device or neurotechnology industry.
• Customer Service: Proven experience in a customerfacing role with strong communication and interpersonal skills.
• Technical Skills: Proficiency in using operational and CRM software; familiarity with inventory management systems is a plus.
• Organizational Skills: Strong organizational and timemanagement skills with the ability to prioritize tasks effectively.
• ProblemSolving: Demonstrated ability to identify issues and develop effective solutions.
• Team Player: Ability to work collaboratively with team members and other departments.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.

Remote Work :

No