Credit Collection Team Leader

The Job

Billease is creating and building the most technological collections shop in the Philippines. Driven by AI. Billease is now looking to hire a tech savvy collections Supervisor.

Team Leadership:

• Lead and mentor a team of collection specialists providing guidance training and support to ensure high performance.150 FTE.
• To grow to 300 FTE within 2 yrs Foster a collaborative and resultsoriented team culture.
• Set clear performance targets and key performance indicators (KPIs) for the collections team and track progress.

Compliance and Risk Management:

• Ensure compliance with all relevant laws regulations and internal policies governing collections.
• Identify and mitigate potential risks associated with the collections process.
• Collaborate with the risk management team to optimize credit risk models and strategies.

Customer Engagement:

• Implement customercentric communication strategies to engage with delinquent customers in a respectful and empathetic manner.

Continuous Improvement:

• Drive continuous improvement initiatives within the collections function seeking innovative ways to enhance efficiency and effectiveness.
• Stay updated on industry best practices and emerging trends in collections.

Remote Work :

No