SQL Technical Support AU Morning WFH
SQL Technical Support AU Morning WFH
Posted on :
11-09-2024
Employer Active
1 Vacancy
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Jobs by Experience
3years
Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-09-2024
Job Description
Who We Are
As a client of Staff Domain we provide the technology needed to support the shift toward shared modes of transport. Our SaaS platform helps organisations such as transit agencies private bus operators and corporations manage OnDemand transport services. As a global business we work closely with our partners to cocreate localised solutions that align with our mission: Unlock all the good that comes from shared transport.
By joining us you ll be part of a company helping to evolve smart cities improve public bus systems digitise transportation services and create sustainable mobility solutions. Together we help reduce CO2 emissions equivalent to planting 31 acres of forest annually.
The Support Department
Our Support team provides the highest quality service to customers including passengers drivers and operations personnel adhering to five key tenets:
1. Reassurance Provide a safe transparent and reliable point of contact.
2. Decisiveness Take control of problems to resolve them quickly.
3. Accountability Stand behind every action taken ensuring followthrough.
4. Transparency Build solid user relationships through honesty.
5. Collation Collect comprehensive information for investigative purposes.
Key Responsibilities
- Manage Support Requests: Handle Level 1 2 and 3 tickets incident escalations and inbound calls.
- Troubleshooting: Conduct deep analysis to diagnose technical issues review databases logs and code and provide accurate timely solutions.
- Collaboration: Work closely with internal teams to resolve customer issues and deliver seamless support.
- Documentation: Maintain knowledge bases FAQs and customerfacing materials.
- Product Knowledge: Stay up to date with Liftango s products and SaaS solutions.
- Service Configuration & QA: Configure services for deployments and perform quality assurance testing on mobile and browser apps.
- Monitoring & Alerts: Manage alerts and perform associated analysis to ensure system stability.
In House Applications
- FreshDesk Ticketing and primary communication
- Slack Internal communication and alerting
- Google Workspace For emails and meetings
- Atlassian Suite Jira (task management) Bitbucket (code management) Confluence (documentation) Opsgenie (alerting)
- New Relic & AWS Monitoring and log management/analysis
- DBeaver Database analysis
- AppFollow Mobile app review management
- Retool Tableau Internal Apps and BI tools
- Twilio/SendGrid SMS and email management
- Sentry Application log management
- iorad User guide creation
Requirements
Required Skills
- SQL and reporting experience with the ability to collate and analyze data.
- Problem Solving and Technical Analysis
- Experience with FreshDesk or similar ticketing systems.
- Familiarity with monitoring and alerting tools.
- Ability to work effectively in a remote work environment.
- Strong written and verbal communication skills with the ability to explain technical concepts clearly.
- A team player comfortable working in a 24x7 environment.
- A commitment to providing the best service possible.
Nice to Have (Highly Regarded)
- Experience with mobile apps and browserbased portals
- Familiarity with tools such as Tableau Retool NewRelic SendGrid Mailchimp Atlassian Suite Google Suite and AWS
- Knowledge of AWS GIT JavaScript NodeJS React Docker/Kubernetes and Scripting
- Experience with Quality Assurance testing application deployment or BI reporting
- Multilingual candidates please apply we are global!
Additional Job Details:
- Setup and Location: WFH/Remote
- Work Schedule: 8:00 AM to 5:00 PM (AEST) 6:00 AM to 3:00 PM (PH Time)
- Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Benefits
Opportunities for Growth
- Career Growth: Unlock numerous pathways for advancement including leadership roles or specialised career tracks after mastering the technical support role.
- App Development: Participate in Retool app development and involvement in initiatives to create new functionality for multiple business functions.
- Subject Matter Expertise: Become a Subject Matter Expert (SME) in your area of interest and contribute to the team s success with specialised knowledge
Required Skills SQL and reporting experience, with the ability to collate and analyze data. Problem Solving and Technical Analysis Experience with FreshDesk or similar ticketing systems. Familiarity with monitoring and alerting tools. Ability to work effectively in a remote work environment. Strong written and verbal communication skills, with the ability to explain technical concepts clearly. A team player, comfortable working in a 24x7 environment. A commitment to providing the best service possible. Nice to Have (Highly Regarded) Experience with mobile apps and browser-based portals Familiarity with tools such as Tableau, Retool, NewRelic, SendGrid, Mailchimp, Atlassian Suite, Google Suite and AWS Knowledge of AWS, GIT, JavaScript, NodeJS, React, Docker/Kubernetes, and Scripting Experience with Quality Assurance testing, application deployment, or BI reporting Multilingual candidates please apply, we are global! Additional Job Details: Set-up and Location: WFH/Remote Work Schedule: 8:00 AM to 5:00 PM (AEST) | 6:00 AM to 3:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
Employment Type
Full Time
Key Skills
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