Direct Sales Agent - Nairobi

Job Title: Direct Sales Agent Nairobi

Primary Reporting: Shop Team Leader

Secondary Reporting Shop Manager

Department: Regional Sales

Leadership Level: Individual Contributor

Job summary/ Job purpose/ Role Intent:

To market and sell our clients products and services to all customers in a professional manner.

The role needs to adhere and function within the guidelines for finance controls processes and policies that encompass retail operations mandate.

Key Responsibilities

1. Generate Sales as per Targets for Airtime Acquistions & Devices

2. Monitor our clients inventory and consignment stock for accurate balance of inventory movements and physical stock daily

3. Manage daily cash float and account for daily sales

4. Support and implement the customer experience improvement strategies for increased sales

5. Offer technical support to customers especially on configuration of data devices

Principal Outputs for this role

1. Revenue Achieve set targets in Airtime Routers Handsets

2. Shop(s) Profitability (EBIDTA) ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)

3. Quality Acquisitions in terms of FRA ARPU

4. Brand NPS

a. Drive Customer Centricity Ensure Growth in Retail Customer Satisfaction Index

b. Ticketing Customer Escalations & Offering First Level Resolution

5. New Business Development

a. Looking for new leads & closing them

b. Document Track Manage & Grow Individual Customer Database Portfolio

Requirements

Requirements

Qualifications Academic and Professional

Diploma/Bachelor s Degree in Business Marketing or related field

Experience

At least 1 year experience in sales