INT-D218989

The Purpose Driven Career Objectives of a Admin / Reception at KMC:

The Customer Success Lead is expected to perform tasks quickly and efficiently with a high level of professionalism and a positive attitude. It is expected as a Customer Success Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.

To apply for Admin / Reception you are excellent at:

FRONT DESK MANAGEMENT:

• Providing support on the reception/front desk through:
• Answering and dispersing calls and inquiries
• Welcoming/ receiving applicants visitors and clients of the Company
• Responding/ addressing tenant concerns and walkin inquiries
• Handling daily incoming and outgoing mail
• Receiving distributing and filing incoming letters billings invoices documents and/or other communications
• Managing the front office daily
• Assisting photocopy printing scanning client request
• Gate pass/work permit processing
• Preparing and accomplishing errand form
• Monitoring the cleanliness in the concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Lead representative in the workplace
• Conference room reservation assistance
• Reporting and coordinating any workplace issues and ensures job completion
• Providing effective solutions to problems/issues arising
• Providing administrative support to members
• Providing unmatched customer experience
• Building strong relationship with members
• Enforcing company policies and procedures and safety and health regulations and standards

GENERAL ADMIN

• Attending ticket requests
• Ensuring no ticket SLA breach
• Assisting in Check releasing
• Assisting office walk tours with prospective clients and marketing events
• Offering and serving refreshment to Client
• Assisting and doing simple troubleshoot IT concerns like wifi connection borrow of LAN/ HDMI
• Coordinating with vendor for any Client request below 20K
• Ensuring furniture and fixture asset tags are intact and complete in inventory
• Conducting Energy Conservation initiatives
• Distributing monthly treats
• Following operational processes and procedures
• Enforcing house rules and security policy
• Attending and handling site concerns
• Organizing Site lead’s monthly meeting
• Ensuring that all permits are posted and updated
• Ensuring email blast and circular memos from the building are cascaded accordingly
• Ensuring all trackers are accurate and updated
• Ensuring that onsite storage is clean and organized
• Petty Cash Management
• Monitors Site expenses
• Management of Utility personnel
• Ensures that the assigned tasks of the utility personnel are performed and/or accomplished

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Ensuring Office Showreadiness cleanliness and maintenance
• Working on daytoday issues with facilities and building admin
• Conducting weekly facilities walkthrough to address current and urgent issues
• Has the Ability to foresee site issues and members’ needs
• Coordinating facilities/building issues
• Setting Quarterly coordination meetings with the Building Admin
• Attending punch listing with projects and contractor

LEADERSHIP

• Responsible for managing a small team
• Keeping team motivated and providing guidance to team members
• Keeping team focused and on track for the immediate tasks/projects
• Monitoring team’s performance
• Handling minor or smallscale work assignments/projects
• Handling minor unforeseen issues
• Providing immediate resolution

Your Success Profile includes:

• Business Administration BS HRM BS Tourism or any similar courses
• At least 3 years of work experience as Front Office Staff or Admin Assistant
• Proficient in Powerbi application
• Proficient in MS Office applications (MS Word Excel Powerpoint Office 365)
• Capable of dealing with local staff and foreign clients
• Enthusiastic Outgoing responsible motivated dedicated
• Above average verbal and written communication skills
• Has high attention to detail a fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Can work under minimal supervision
• Has the ability to lead a small team
• Has delegation and motivational skills
• Good decisionmaking skills
• Ability to present well to highlevel clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites

Remote Work :

No