The Purpose Driven Career Objectives of a Admin / Reception at KMC:
The Customer Success Lead is expected to perform tasks quickly and efficiently with a high level of professionalism and a positive attitude. It is expected as a Customer Success Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.
To apply for Admin / Reception you are excellent at:
FRONT DESK MANAGEMENT:
- Providing support on the reception/front desk through:
- Answering and dispersing calls and inquiries
- Welcoming/ receiving applicants visitors and clients of the Company
- Responding/ addressing tenant concerns and walkin inquiries
- Handling daily incoming and outgoing mail
- Receiving distributing and filing incoming letters billings invoices documents and/or other communications
- Managing the front office daily
- Assisting photocopy printing scanning client request
- Gate pass/work permit processing
- Preparing and accomplishing errand form
- Monitoring the cleanliness in the concessionaire area
- Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
- Lead representative in the workplace
- Conference room reservation assistance
- Reporting and coordinating any workplace issues and ensures job completion
- Providing effective solutions to problems/issues arising
- Providing administrative support to members
- Providing unmatched customer experience
- Building strong relationship with members
- Enforcing company policies and procedures and safety and health regulations and standards
GENERAL ADMIN
- Attending ticket requests
- Ensuring no ticket SLA breach
- Assisting in Check releasing
- Assisting office walk tours with prospective clients and marketing events
- Offering and serving refreshment to Client
- Assisting and doing simple troubleshoot IT concerns like wifi connection borrow of LAN/ HDMI
- Coordinating with vendor for any Client request below 20K
- Ensuring furniture and fixture asset tags are intact and complete in inventory
- Conducting Energy Conservation initiatives
- Distributing monthly treats
- Following operational processes and procedures
- Enforcing house rules and security policy
- Attending and handling site concerns
- Organizing Site lead’s monthly meeting
- Ensuring that all permits are posted and updated
- Ensuring email blast and circular memos from the building are cascaded accordingly
- Ensuring all trackers are accurate and updated
- Ensuring that onsite storage is clean and organized
- Petty Cash Management
- Monitors Site expenses
- Management of Utility personnel
- Ensures that the assigned tasks of the utility personnel are performed and/or accomplished
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
- Ensuring Office Showreadiness cleanliness and maintenance
- Working on daytoday issues with facilities and building admin
- Conducting weekly facilities walkthrough to address current and urgent issues
- Has the Ability to foresee site issues and members’ needs
- Coordinating facilities/building issues
- Setting Quarterly coordination meetings with the Building Admin
- Attending punch listing with projects and contractor
LEADERSHIP
- Responsible for managing a small team
- Keeping team motivated and providing guidance to team members
- Keeping team focused and on track for the immediate tasks/projects
- Monitoring team’s performance
- Handling minor or smallscale work assignments/projects
- Handling minor unforeseen issues
- Providing immediate resolution
Your Success Profile includes:
- Business Administration BS HRM BS Tourism or any similar courses
- At least 3 years of work experience as Front Office Staff or Admin Assistant
- Proficient in Powerbi application
- Proficient in MS Office applications (MS Word Excel Powerpoint Office 365)
- Capable of dealing with local staff and foreign clients
- Enthusiastic Outgoing responsible motivated dedicated
- Above average verbal and written communication skills
- Has high attention to detail a fast learner
- Excellent interpersonal skills
- Extraordinary multitasking skills
- Good time management skills
- Can work under minimal supervision
- Has the ability to lead a small team
- Has delegation and motivational skills
- Good decisionmaking skills
- Ability to present well to highlevel clients – local and foreign
- Ability to deliver services with the highest standards
- Willing to work on a shifting schedule
- Willing to be assigned to other KMC sites
Remote Work :
No