WFM-MIS Manager
Posted on :
25-10-2024
Employer Active
1 Vacancy
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Job Description
- Oversee the configuration, maintenance, and ongoing optimization of the organization's workforce management systems and tools
- Collaborate with the HR, operations, and IT teams to understand business requirements and translate them into effective WFM solutions
- Develop and maintain workforce forecasting and scheduling models, ensuring accurate staffing levels and efficient resource allocation
- Analyze workforce data, including historical trends, performance metrics, and productivity measures, to identify opportunities for improvement
- Generate comprehensive workforce reports and dashboards, providing insights and recommendations to key stakeholders
- Implement and maintain data integrity and security protocols for the WFM systems, ensuring compliance with relevant regulations and policies
- Serve as a subject matter expert and provide training and support to end-users on the WFM software and processes
- Continuously research and evaluate new WFM technologies, tools, and best practices, and recommend updates to improve organizational efficiency
- Participate in the development and implementation of workforce management-related policies, procedures, and standard operating procedures
- Collaborate with cross-functional teams to identify and address workforce-related challenges, offering data-driven solutions
- Manage and oversee the performance of external vendors or service providers supporting the WFM systems and processes
- Contribute to the continuous improvement of WFM processes and practices, identifying opportunities for automation and streamlining
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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