Support Engineer العربية

Support Engineer

Peer Consulting Resources Inc.

Posted on : 20-06-2024

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Job Location

Ho - Ghana

Monthly Salary

Not Disclosed

Salary Not Disclosed

Posted on : 20-06-2024

Job Description

Contact Details:

1.Poonam Khandelwal

Email:

Cell: (732)/ Ext.408

Job Title: Support Engineer

Location: Remote (PST hours)

Duration: Long Term

Years of Experience: 3 Yrs.

Required Hours/Week: 40

Notes:

Primary/Main Skill: Skills needed Dealership Management Systems experience in automobile/ automotive domain.

Key Responsibilities:

3Yrs of working experience as a Support Engineer Previous experience in application or product support.

Good Written & Verbal Communication skills to interact with customers.

Foundational knowledge in AWS cloud and Azure (Good to Have)

Knowledge around automobile industry

Knowledge around CRM (hands on prior experience)

High level understanding on product features and understanding trends between issues and map it to features and data.

Researching diagnosing troubleshooting and identifying solutions to resolve system issues in the application and manage.

Refer to internal database or external resources to provide accurate tech solutions and understand Data Cleansing.

Understanding of data issues Vs service issues and provide analysis to L2 team for resolution

Taking ownership of customer issues reported and seeing problems through to resolution.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Ability to understand the application both functionally and technically.

Ensure all issues are properly logged and prioritize and manage several open issues at one time.

Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals.

Complete ticket management with escalation and service level reporting.

Experience building and managing monitoring dashboards and service integration with monitoring tools.

Should have handson experience on application monitoring tools and should be able to initiate remediation based early warnings.

Qualification:

BCA/ BSc Computer Science/ B.E / M.E Graduate

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Peer Consulting Resources Inc.

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Support Engineer

Peer Consulting Resources Inc.

Job Description

Employment Type

Company Industry

Key Skills

About Company

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