Tech Support Analyst I
Posted on :
26-06-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers endtoend managed services technology and consulting to enable the digital workplace for enterprise midsize and small businesses. In business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Position: Tech Support Analyst I
Location: Toronto ON M1W 3E8
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
Summary:
- Responsible for supervising the manufacturing and installation of computer or computerrelated equipment and components.
Major Job Duties:
- Test and image desktops and laptops.
- Maintain analyze and troubleshoot software and computer peripherals.
- Ability to setup configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMACs.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test image and clean PCs laptop monitors printers and other related hardware.
Education/Experience:
- High School Diploma or GED required.
- Entry level 2 years of hands on technical knowledge of laptop and desktop design and software installation required.
Skills and Competencies:
- Familiar with standard concepts practices and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PCs monitors printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required.
- Client is looking for agent who have experience in Enterprise type support environment.
- In depth knowledge of Windows 10.
- Well versed in all Microsoft applications such as Office Exchange Teams.
- Prior experience with Win10 rollouts is a preference.
- Phone support skills and clear communication is a must.
- Bilingual technical support for Private Client Division.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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