IT Support Engineer

The PSS Group are seeking a motivated and adaptable Onsite IT Support Engineer.

Youll be responsible for providing IT support for one of our customers a Multi Academy Trust (MAT) providing Primary Secondary and Post16 education based in Seaford East Sussex ensuring the smooth operation of their IT services.

What Youll Do:

• Providing advanced deskside IT support services for a large MAT customer as part of our Educational Services team currently based across three geographically separate locations within the town of Seaford East Sussex.
• Diagnose and resolve IT issues for staff and students both in person and remotely.
• Maintain and update hardware software and network systems as required.
• Provide enduser support for various IT applications.
• Contribute to IT projects and implement new technologies as needed.
• Provide ondemand support across the various site locations (attend as and where the work dictates).
• Opportunity to support/collaborate on nonEducation support/project work outside of the trust for the wider corporate business where workload/resourcing allows.

What Were Looking For:

• Min. 2 years prior IT Support Experience in a corporate or educational environment.
• Can demonstrate a solid understanding of IT fundamentals (hardware software networking server technologies).
• Has previous experience supporting the following technologies:
• Microsoft 365.
• Active Directory.
• Windows Server (including File and Print Services Group Policy DHCP DNS etc).
• Windows 10/11 (intermediate to advanced support).
• PC hardware repairs (laptop and desktop).
• Problemsolving and analytical skills.
• Strong communication and interpersonal skills with the ability to clearly explain technical concepts to nontechnical users.
• A proactive and teamoriented approach.
• A willingness to learn and adapt to new technologies.
• Full Clean UK Driving license and own vehicle insured for businessuse mandatory (business mileage paid at HMRC rates).

Bonus Points:

• Previous experience of working in an educational environment would be advantageous.
• Previous experience of supporting Cisco Meraki LAN and WiFi infrastructure advantageous.
• Relevant IT certifications (Microsoft 365/Azure fundamentals CompTIA etc) are advantageous.

What we provide:

• Up to 27000pa salary (depending on experience)
• 20 days Annual Leave ( bank holidays).
• Company pension scheme (3% contribution).
• Companybranded work apparel.
• Continuing Professional Development (Training/Certification/Career progression).
• Employee discount scheme.
• Companyfunded socials.

Remote Work :

No