Dispatch Specialist I
Posted on :
29-06-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe Louisiana that offers communications network services security cloud solutions voice and managed services.
Job Title: Dispatch Specialist
Location: Remote
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Job Description:
We are the Dispatch Center for 16 states in the US and we are in the process of converting to a new Dispatch Platform At this point in the conversion to the new system it is half baked. We have identified issues/work arounds that need to happen to follow standard procedures. With this in mind we need resources to assist with these issues while they work on fixing/correcting the system.
- Utilize systems to monitor workflow and load the work to qualified technicians.
- Day to day will include updating due dates on customer I&R services but could include assigning a work item to a Field Technician. With the new system they will also occasionally work with management team to help with fixing the system and move things along as they are having to manually do what the system is supposed to do until it is fixed (this aspect is everchanging/would not be everyday)
- Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
- Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
- Ensure that service orders and repair tickets are processed accurately.
- Acquires skills through a combination of formal training and considerable onthe job experience.
- May serve as lead and/or primary technical resource within department or work area.
- Computer skills computer skills computer skills! Must have a basic/fundamental knowledge of Word Excel Microsoft programs know how to Copy/Paste Right Click/Left Click etc.
- High School GED or equivalent education and relevant experience.
- Customer support computer support role with 3 years of experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
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