Senior Associate Cha....
Senior Associate Chargeback Refunds
Posted on :
15-06-2024
Employer Active
1 Vacancy
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Job Description
Our client is a key player in the Fintech Space. They have built a trusted payment infrastructure that allows consumers and businesses to make and receive payments conveniently and border less. They are looking for a Senior Associate Chargeback & Refunds to join their Global Operations team.
Job Summary
You ll join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies. The right candidate for this role should have a solid understanding of card network rules dispute & fraud monitoring programs fines assessment and dispute remediation strategies and best practices.
Responsibilities
- Processing and disputing chargebacks and refund inquiries to recover funds including investigations of chargebacks and communications with external partners.
- Analyzing information thinking through difficult problems and making critical decisions based on limited information.
- Tracking and providing statistics on chargebacks and refunds for the Finance Team.
- Tracking and maintaining fraud incident reports and other related analysis.
- Making certain that all chargeback activities are handled in accordance with regulatory requirements.
- Reporting on Fraudulent vs Service related chargebacks refunds actions taken and results obtained.
- Communicating with our Payment Processors/Partners on our external partner s queries.
- Compiling the figures from various databases to build the teams monthly chargeback report.
- Validating chargeback reports by utilizing internal and external systems.
- Providing relevant internal teams/stakeholders with transactions that have come back as chargeback or refund
- Participate in monthly quarterly and annual business reviews for the Compliance team.
Requirements
- Minimum of 4 years working experience in dispute/chargeback mitigation within the payments fintech or financial service spaces.
- Bachelor s degree in Finance Business Administration or a related field.
- High attention to detail well organized and excellent analytical skills.
- Strong excel skills ability to handle large amounts of data and to compile detailed reports.
- Ability to adapt to change quickly and multitask.
- Client engagement experience
- Ability to work as part of a team and manage projects
You ll love this job if you
- Have an intellectual curiosity about payments and technology
- Have high aptitude to quickly understand customer use cases and requirements
- Have the ability to drive crossfunctional teams from ideation to solution
- Have the ability to manage proactive and reactive tasks effectively
- Are selfdriven selfstarter extremely passionate goalgetter
- Are passionate about process improvements
- Are comfortable managing relationships within every aspect of the organization from senior executives to engineers
- Embrace the challenge of managing multiple activities simultaneously
- Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth
Chargebacks and Refund
Employment Type
Full Time
Company Industry
Key Skills
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