Senior Associate Chargeback Refunds
نُشرت في :
15-06-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Our client is a key player in the Fintech Space. They have built a trusted payment infrastructure that allows consumers and businesses to make and receive payments conveniently and border less. They are looking for a Senior Associate Chargeback & Refunds to join their Global Operations team.
Job Summary
You ll join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies. The right candidate for this role should have a solid understanding of card network rules dispute & fraud monitoring programs fines assessment and dispute remediation strategies and best practices.
Responsibilities
- Processing and disputing chargebacks and refund inquiries to recover funds including investigations of chargebacks and communications with external partners.
- Analyzing information thinking through difficult problems and making critical decisions based on limited information.
- Tracking and providing statistics on chargebacks and refunds for the Finance Team.
- Tracking and maintaining fraud incident reports and other related analysis.
- Making certain that all chargeback activities are handled in accordance with regulatory requirements.
- Reporting on Fraudulent vs Service related chargebacks refunds actions taken and results obtained.
- Communicating with our Payment Processors/Partners on our external partner s queries.
- Compiling the figures from various databases to build the teams monthly chargeback report.
- Validating chargeback reports by utilizing internal and external systems.
- Providing relevant internal teams/stakeholders with transactions that have come back as chargeback or refund
- Participate in monthly quarterly and annual business reviews for the Compliance team.
Requirements
- Minimum of 4 years working experience in dispute/chargeback mitigation within the payments fintech or financial service spaces.
- Bachelor s degree in Finance Business Administration or a related field.
- High attention to detail well organized and excellent analytical skills.
- Strong excel skills ability to handle large amounts of data and to compile detailed reports.
- Ability to adapt to change quickly and multitask.
- Client engagement experience
- Ability to work as part of a team and manage projects
You ll love this job if you
- Have an intellectual curiosity about payments and technology
- Have high aptitude to quickly understand customer use cases and requirements
- Have the ability to drive crossfunctional teams from ideation to solution
- Have the ability to manage proactive and reactive tasks effectively
- Are selfdriven selfstarter extremely passionate goalgetter
- Are passionate about process improvements
- Are comfortable managing relationships within every aspect of the organization from senior executives to engineers
- Embrace the challenge of managing multiple activities simultaneously
- Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth
Chargebacks and Refund
نوع التوظيف
دوام كامل
المجال
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
