Senior Customer Success Manager
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0 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
- Minimum five (5) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction
- Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million ARR across the Forbes Global 2000 and beyond
- Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT
- Experience working collaboratively across Professional Services and Partner motions
- Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
Employment Type
Part Time
