Telephone Operator Royal Service Agent
Posted on :
11-10-2024
Employer Active
1 Vacancy
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Job Description
- Consistently offer professional, friendly and engaging service
- Service focused personality is essential
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Process all external and internal calls either by redirecting calls or assisting the guest
- Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the “Royal Service” software system
- Serve as a liaison for guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes, voice messages and written messages for internal and external guests
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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