Telecaller

Job Summary:

We are seeking a dedicated and enthusiastic Telecaller to join our healthcare team. The ideal candidate will have excellent communication skills a patientcentered approach and the ability to handle highvolume calls. You will be responsible for contacting potential and existing patients to provide information about our healthcare services schedule appointments and address any inquiries or concerns.

Key Responsibilities:

• Outbound Calls:

  • Make outbound calls to potential patients to introduce and explain healthcare services.
  • Follow up on inquiries and leads generated from marketing campaigns.
  • Schedule appointments and follow up to ensure attendance.

• Inbound Calls:

  • Handle incoming calls from patients and provide them with necessary information.
  • Address and resolve patient inquiries concerns and complaints.

• Patient Interaction:

  • Build and maintain positive relationships with patients through effective communication.
  • Educate patients about healthcare services treatments and procedures.

• Data Management:

  • Accurately enter and update patient information in the database.
  • Maintain detailed records of patient interactions and transactions.

• Collaboration:

  • Work closely with the healthcare team to ensure smooth patient flow and service delivery.
  • Coordinate with other departments to resolve patient issues.

• Compliance:

  • Adhere to all regulatory and compliance guidelines related to patient privacy and data protection.
  • Ensure all calls are conducted in a professional and ethical manner.