Tele caller

Overview:

Key Responsibilities:

• Make outbound calls to potential leads.
• Answer incoming calls and provide information about products or services.
• Maintain a database of contacts for followup calls.
• Understand and promote the companys products or services.
• Research and qualify new leads.
• Conduct customer and market surveys.
• Set appointments with prospective customers.
• Follow up with potential leads.
• Handle customer complaints or objections.
• Collaborate with the sales team to ensure quotas are met.
• Keep records of calls and sales and note useful information.
• Meet and exceed call and sales targets.
• Submit regular reports to the Team Leader or Manager.
• Provide feedback and input to improve the calling process.

Required Qualifications:

• High school diploma or equivalent; associates or bachelor s degree is a plus.
• Proven experience as a telecaller or similar sales/customer service role.
• Excellent phone etiquette and ability to persuade and influence.
• Strong communication and interpersonal skills.
• Ability to handle rejection and objections professionally.
• Good knowledge of relevant computer programs and telephone systems.
• Ability to multitask prioritize and manage time effectively.
• Customer focus and adaptability to different personality types.
• Ability to work well in a team environment.
• Resultoriented and selfmotivated with a strong work ethic.
• Problemsolving and negotiation skills.
• Understanding of sales principles and customer service practices.
• Familiarity with CRM systems and practices is a plus.
• Flexibility to work in shifts and handle a high volume of calls.
• Proficiency in relevant languages may be required.

customer service,active listening,negotiation,computer programs,customer focus,persuasion,teamwork,database management,crm systems,incoming calls,communication,outbound calls,time management,database,sales targets,phone etiquette,multitasking,problem-solving,customer surveys,sales principles,interpersonal skills