Account Representative

Overview:

Key Responsibilities:

• Make outbound calls to potential customers to introduce our products or services
• Follow call scripts when communicating with customers
• Understand customer needs and requirements
• Provide information about products or services and answer any queries
• Keep accurate records of calls made and outcomes
• Ensure customer satisfaction through excellent service and maintaining a positive attitude
• Meet daily and weekly call targets
• Handle objections and rejections effectively
• Coordinate with the sales team to ensure leads are converted
• Update customer records in the database

Required Qualifications:

• High school diploma or equivalent
• Proven experience as a telecaller or similar customer service role
• Excellent communication and interpersonal skills
• Ability to persuade and influence others
• Good knowledge of relevant computer programs and telephone systems
• Good understanding of sales principles and customer service practices
• Ability to multitask prioritize and manage time effectively
• Outstanding negotiation skills
• Ability to handle rejection and overcome objections
• Positive and enthusiastic attitude

computer programs,time management,customer service practices,persuasion skills,communication skills,product knowledge,record keeping,customer needs,customer service,communication,call scripts,telephone systems,outbound calls,sales,sales principles,persuasion,database management,negotiation skills,multitasking,negotiation,telecaller,interpersonal skills,sales coordination,customer satisfaction,rejection handling