Front Desk Supervisor

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel.
• Responsible for the Front Office, Cashiering, the guest information team.
• Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
• Control the follow up of all procedures.
• Ensure that all entries in the logbook are read and followed up if necessary.
• Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
• Report daily to the FOM (short meetings)
• Listen to the team needs and help them out.
• Train junior associates.
• Conduct meetings with junior associates.
• Monitor and report performance of the team to FOM, with regards to punctuality, efficiency, etc.
• Check credit limit report and follow up accordingly.
• Check discrepancy report and action accordingly
• Perform any other duties that may be assigned from time to time by superiors.
• Make sure that an ACCOR and Brand policies are respected.
• Co-ordinate all walkover within the properties.
• Monitor their performance on a constant basis ensuring all procedures are carried out correctly.
  

Additional Information