Receptionist

Company Description

Join us at Accor, where life pulses with passion!

Mercure Grand Hotel Bahrain

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

• Welcomes guests as soon as they arrive with due care and attention
• Helps encourage customer loyalty by developing friendly, personalized relationships
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the hotel image
• Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, A/Club, etc)
• Respects the reservation commitments in full (basic vision or reservation ... depending on the country)
• Ensure that Front Office Management is kept informed of problems & opportunities
• Investigate and follow up guest complains with the help of the Reception Supervisor and/or AFOM
• Be able to promote A-Club to regular guests and enroll new members
  

Be passionate about providing excellent customer services and interact with all guest on a warm, friendly & professional manner and take ownership for the issues encountered and resolve them to the guest's satisfaction

Qualifications

Your experience and skills include:

Service focused personality is essential

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Fluency in English

additional languages are a plus

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.