IT Support Specialist II

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Position Overview

Focuses on core Microsoft products and platforms. Implements administers and

supports distributed systems. Works handson with Windows Server

(2012/2016/2019) MS Exchange (2010/2013/2016/2019) and virtualized

environments.

Primary Responsibilities

Works tickets in order of priority and SLA from the Tier 2 ticket Queue.

Uses time as effectively as possible to assess plan and resolve Tier 2 issues.

Communicates effectively with all necessary team members to resolve issues

in a timely manner.

Resolves issues on site as needed or scheduled by the dispatcher.

Works closely with teammates and customers to relay critical information to

and from technicians and customers.

Follows all Standard Operating Procedures for position function and

TechMD.

Performs miscellaneous jobrelated duties as assigned by managers.

Follows development plan as outlined by leadership.

Appropriately documents/updates all information for changes in an

infrastructure as changes are identified.

Required to participate in oncall rotation per TechMD s On Call Coverage

Expectations for location(s) assigned

Requirements

Requires 35 years experience in a similar position.

At least 1 Moderate Level certification desired. (ex. MCSE CCNA Azure)

Must demonstrate excellent customer service skills.

Strong telephone and verbal communication skills are a must.

Must thrive in a team environment and demonstrate effective team

interaction.

Must demonstrate the ability to effectively work independently.

Must have strong organizational priority and time management skills with

the ability to multitask

Benefits

Medical/Dental/Vision Insurance

401k with match

Generous paid leave policies

Life Insurance coverage

Performancebased incentive compensation

Requires 3-5 years experience in a similar position. At least 1 Moderate Level certification desired. (ex. MCSE, CCNA, Azure) Must demonstrate excellent customer service skills. Strong telephone and verbal communication skills are a must. Must thrive in a team environment and demonstrate effective team interaction. Must demonstrate the ability to effectively work independently. Must have strong organizational, priority and time management skills with the ability to multi-task