Customer Support Specialist US

40 hours per week Position: Customer Support Specialist Company Overview: QT Comm & Technology is a leading provider of communication and technology solutions for businesses of all sizes. Our mission is to help our clients stay connected and competitive in todays fastpaced digital world. We are committed to providing topnotch customer service and innovative solutions to meet the unique needs of our clients. Job Overview: We are seeking a highly motivated and customeroriented individual to join our team as a Customer Support Specialist. In this role you will be responsible for providing exceptional customer service and technical support to our clients. You will serve as the first point of contact for any customer inquiries and work closely with our sales and technical teams to ensure customer satisfaction. Key Responsibilities: Respond to customer inquiries and provide timely and accurate solutions Troubleshoot and resolve technical issues related to our products and services Educate customers on product features and best practices Collaborate with sales and technical teams to resolve complex customer issues Maintain accurate and detailed records of customer interactions and resolutions Continuously identify and recommend process improvements to enhance the customer experience Stay updated on product knowledge and industry trends to better serve our customers Meet or exceed customer service and performance goals set by the company Qualifications: High school diploma or equivalent; Bachelors degree in a related field preferred Minimum of 2 years of experience in customer service or technical support role Excellent communication and problemsolving skills Strong knowledge of computer systems and software applications Ability to multitask and work in a fastpaced environment Proven track record of providing exceptional customer service Availability to work a flexible schedule including weekends and holidays if needed Why Work for Us: Competitive salary and benefits package Opportunities for growth and advancement within the company Positive and collaborative work environment Continuous training and development programs Chance to work with cuttingedge technology and industry leaders If you are passionate about providing exceptional customer service and have a strong technical background we would love to hear from you. Apply now to join our dynamic team at QT Comm & Technology as a Customer Support Specialist.

Remote Work :

No